Shipping Policies

All of our pieces are made to order. Please allow 14-21 days for your order to ship. Estimated shipping delivery times once your order has been dispatched:

  • Canada: 3-5 business days
  • USA: 5-10 business days
  • World: 10-20 business days

Your order will be sent out on average within 3 days of ordering. Please allow for additional time on limited edition items or if otherwise noted in the product description.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at customerservice@shopoffmenu.com noting your order number. We'll see what can be done.